Contact and help

Write to us, we'll help

The quickest way to reach us is email or WhatsApp. We answer Monday to Friday, 9:00 to 17:00 Romanian time.

Email

contact@inklabs.ro

The best way for orders and returns.

Phone and WhatsApp

+40 793 173 700

Monday to Friday, 9:00 to 17:00.

Message us on WhatsApp

Contact form

Write to us right here, no need to open your email.

Go to the form

Help with an order

So we can help from the first message

  • Include your order number, which you'll find in the confirmation email and in your InkLabs account.
  • Once your parcel ships, you get an email with its tracking number.
  • We can cancel an order as long as it hasn't been processed or shipped.

Delivery

Delivery to Netherlands

Delivery cost€13,90
Free delivery from€30,00
Estimated time6-7 working days

All prices include VAT. The exact cost is shown at checkout before you pay.

Returns and refunds

How to return an order

In short, as our return policy says. The full text is below.

  1. 01

    You have 30 days

    You can withdraw from your order within 30 calendar days of receiving the products, without giving a reason.

  2. 02

    Let us know

    Email us at contact@inklabs.ro, use the withdrawal form from Romanian GEO 34/2014 or make any other clear statement. You can also write to us by post at the address below.

  3. 03

    Send the products back

    Send them back within 30 days of telling us. You pay the direct cost of the return.

  4. 04

    Get your money back

    We refund within 14 calendar days of hearing from you, using the same payment method. For cash on delivery, the money comes by bank transfer. We may wait until we receive the products or proof that you've sent them.

What returned products need

  • Their original label and every accessory that came with them.
  • No use or damage, intact packaging, and still sealed where that applies.
  • If a gift came with the product, it goes back too.

What can't be returned

  • Products personalised to your specifications.
  • Sealed products that can't be returned for hygiene reasons once they've been unsealed.
  • Products that can deteriorate or expire quickly, and products inseparably mixed with other items after delivery.

www.inklabs.ro sells primarily products personalised to customer specifications, which fall under the exceptions to the right of withdrawal provided by Article 16 of Romanian GEO 34/2014 on distance contracts and off-premises contracts.

Conditions returned products must meet

Purchased products must cumulatively meet the following conditions:

  • Carry the original label
  • Be accompanied by all related accessories
  • Show no signs of use, damage or wear
  • Have undamaged packaging
  • Be sealed, where applicable

THE AXN SRL reserves the right to refuse a return if the returned products do not meet the conditions above.

If the returned product came with a gift, that gift must be returned as well.

Right of withdrawal

The customer has a period of 30 calendar days to withdraw from a distance contract, without having to justify the decision and without incurring any costs other than those of returning the product.

Withdrawal period

The withdrawal period expires within 30 calendar days from:

  • The day on which the customer, or a third party indicated by the customer, takes physical possession of the products (sales contracts)
  • The day on which the customer takes physical possession of the last product, for orders delivered separately
  • The day on which the customer takes physical possession of the last lot or piece, for multiple deliveries

Exercising the right of withdrawal

Before the withdrawal period expires, the customer informs the seller by one of the following means:

  • Completing and sending an electronic request to: contact@inklabs.ro
  • Using the withdrawal form model provided in GEO 34/2014
  • Any other unequivocal statement regarding the decision to withdraw from the contract

The notification shall be sent by e-mail to contact@inklabs.ro or by post to: THE AXN SRL, Calea Moșilor, Nr 88, Sc F, Ap 82, Bucharest, Romania.

Refund period

THE AXN SRL will refund the amounts received as payment without undue delay and within no more than 14 calendar days of being informed of the withdrawal decision. The refund is made using the same payment methods used by the customer, unless the customer's method (e.g. cash on delivery) does not ensure a secure refund — in which case the customer agrees to a refund by bank transfer.

The seller may withhold the refund until the products have been received, or until proof of dispatch has been received, whichever is earlier.

Customer obligations in case of withdrawal

The customer returns the products without undue delay and within no more than 30 days of communicating the withdrawal decision. The customer bears the direct costs of returning the products, unless the seller expressly agrees to bear those costs.

Exceptions to the right of withdrawal

The customer cannot exercise the right of withdrawal where the contract concerns:

  • The supply of products liable to deteriorate or expire rapidly
  • The supply of sealed products which cannot be returned for hygiene reasons and which have been unsealed
  • The supply of products which are, after delivery, inseparably mixed with other items
  • Personalised products made to the customer's specifications

Delivery costs and transit times

All prices include VAT. Exact costs are shown at checkout before payment is made.

Country Delivery cost Free delivery from Estimated time (business days)
🇷🇴 Romania19,90 lei119,00 lei1 day
🇭🇺 Hungary1.890 Ft12.000 Ft2 days
🇧🇬 Bulgaria9,00 BGN60,00 BGN2 days
🇸🇰 Slovakia€5,90€30,002 days
🇨🇿 Czechia169,00 Kč700,00 Kč2 days
🇵🇱 Poland19,90 zł150,00 zł2–3 days
🇬🇷 Greece€5,90€30,003 days
🇩🇪 Germany€6,90€30,003–4 days
🇸🇮 Slovenia€5,90€30,004 days
🇭🇷 Croatia€7,90€30,004 days
🇦🇹 Austria€9,90€30,004 days
🇮🇹 Italy€7,90€30,005 days
🇫🇷 France€10,90€30,005 days
🇧🇪 Belgium€12,90€30,005 days
🇪🇸 Spain€8,90€30,005 days
🇱🇻 Latvia€7,90€30,005 days
🇵🇹 Portugal€8,90€30,005–6 days
🇱🇹 Lithuania€6,90€30,005–6 days
🇪🇪 Estonia€9,90€30,005–6 days
🇳🇱 Netherlands€11,90€30,006–7 days
🇩🇰 Denmark69,90 kr DKK150,00 kr DKK6–7 days
🇸🇪 Sweden99,90 kr SEK150,00 kr SEK6–7 days
🇫🇮 Finland€13,90€30,006–7 days
🇮🇪 Ireland€11,90€30,008–9 days
🇲🇹 Malta€13,90€30,008–9 days
🇱🇺 Luxembourg€9,90€30,0010–11 days
🇺🇸 United States$12.99$69.005 days

Contact

For any questions about returns or delivery, you can contact us at:

THE AXN SRL
Calea Moșilor, Nr 88, Sc F, Ap 82, Bucharest, Romania
E-mail: contact@inklabs.ro
Phone: +40 793 173 700
Tax ID: 51514286
Trade Register No.: J2025021460006

Damaged or wrong item

If something's wrong with your parcel

Take photosTake a photo of the product and one of the packaging before you throw anything away.
Write to usSend the photos to contact@inklabs.ro with your order number and a few words about what happened.
We sort it outWe check and offer you a fix: we send you the right product or refund you for it.

Questions

What you ask us most

Once it ships, we email you the tracking number. If you haven't had it, check your spam folder or write to us with your order number.
Yes, as long as it hasn't been processed or shipped. Write to us as soon as you can and include your order number.
No, an applied design counts as a used product. Returns need unused products with intact packaging.
You pay the direct cost of the return, unless we've agreed to cover it.
No more than 14 calendar days from when you tell us you're withdrawing. We may wait until we receive the products or proof of dispatch.

Form

Send us a message

Company details

  • Operator: THE AXN SRL
  • Address: Calea Moșilor, Nr 88, Sc F, Ap 82, București, România
  • Tax ID: 51514286 · Trade register no.: J2025021460006